Callers waited 53 minutes on hold to speak to Ottawa 311 agents the day Ontario introduced Stay - at - Home order

Canadian authorities say the longest waiting time for calls to a city's telephone service during the Covid-19 stay-at-home order was between 5:30 p.m and 56 seconds, according to the local authority. Officials have said the increase in call volumes is expected.

Source: ottawa.ctvnews.ca
Published on 2021-08-28