Victoria's most complained about ticketing company revealed
High consumer complaints reveal a market dominated by few major players, suggesting that limited competition enables poor customer service and disdainful practices within the ticketing industry. Advocates are urging the implementation of a publicly accessible monthly complaints register to increase transparency and hold these businesses accountable for their treatment of attendees. This issue matters for open data because mandating the release of such complaint statistics would empower consumers with accessible information, thereby fostering greater market accountability and encouraging healthier competitive dynamics.
Source: 3aw.com.auPublished on 2023-03-28
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