Cigarrillos electrónicos: Sernac ha recibido más de 170 reclamos por productos de vapeo en los últimos años

The study conducted by Sernac reveals that all electronic cigarettes and vaping devices marketed in Chile lack health registration, exposing consumers to products that have not been evaluated by the authorities. This absence of official regulation means that neither the composition of the liquids nor the safety standards have been verified, creating a significant protective gap in the market. Consumer complaints primarily highlight contractual violations and difficulties in exercising their legal warranty rights, indicating a lack of transparency and accountability on the part of companies. Although physical safety is a lesser concern, the prevalence of contractual non-compliance suggests that the industry operates with low customer service standards, undermining user trust. This report is relevant to open data initiatives because it exposes the lack of transparency in public health and commerce data. The absence of publicly available health registrations and the opacity surrounding product ingredients hinder independent citizen analysis. The initiative underscores the urgency of generating and publishing public datasets on product safety to enable social oversight and improve consumer protection policies.

Source: adnradio.cl
Published on 2023-12-01