NHS looking at ways to make response to large number of FOI requests more efficient

NHS Shetland is implementing a cost-effective IT system to manage the overwhelming surge in Freedom of Information requests. This investment aims to streamline administrative processes and ensure timely responses, addressing significant concerns about staff capacity and operational efficiency amidst record-high demand volumes. The health board notes a substantial increase in both FOI and subject access requests, with many inquiries seeking information already publicly available. By automating parts of the workflow, the organization hopes to reduce the burden on personnel and improve compliance with statutory response deadlines, transforming the process from a reactive struggle into a more manageable function. This initiative is crucial for open data governance, as it demonstrates how public institutions can leverage technology to enhance transparency and accountability. Efficiently handling information requests ensures that citizens can access government data without unnecessary delay, reinforcing trust in public services and promoting the broader principles of open information availability.

Source: shetnews.co.uk
Published on 2025-02-13

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